Frequently Asked Questions
Everything you need to know about your GLD experience.
What materials are used in your jewelry?
The GLD Shop uses premium materials including 14k-18k gold plating, solid gold, and 925 sterling silver. Many of our pieces feature hand-set stones like Cubic Zirconia or VS/SI diamonds for maximum shine and durability.
How long does shipping take?
Standard domestic orders typically ship within 1-2 business days and arrive in 3-5 business days. International shipping times vary by location, generally taking 7-14 business days.
Does the jewelry come with a warranty?
Yes, we offer a Lifetime Guarantee on all of our jewelry pieces. If your item fades, breaks, or experiences any manufacturing defects, we will replace it for free.
What is your return policy?
We want you to love your jewelry. If you are not satisfied, we accept returns and exchanges for unused items in their original packaging within 30 days of the delivery date.
How should I care for my GLD pieces?
To maintain the luster of your jewelry, keep it dry and avoid contact with chemicals such as perfumes, lotions, or chlorine. Clean gently with a soft microfiber cloth after wear.
Can I track my order?
Absolutely. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.